Shipping Terms and Conditions

1. Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification when your order has shipped.
During high-volume periods (e.g., holidays or sales), processing times may be extended.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays may occasionally occur due to unforeseen circumstances such as weather, courier issues, or customs processing.

3. International Shipping

We currently offer international shipping.
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Somer and Autumn is not responsible for these charges if they are applied and are your responsibility as the customer.

4. Shipment Confirmation and Tracking

You will receive a shipping confirmation email with your tracking number once your order has shipped.
The tracking number will be active within 24 hours.

5. Shipping Address Accuracy

Please ensure all shipping information is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address, you may be responsible for the re-shipping cost.

6. Lost or Damaged Packages

Somer and Autumn is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Retain all packaging materials and damaged goods before filing a claim.

7. Undeliverable Packages

Packages returned to us as undeliverable (due to failed delivery attempts, incorrect addresses, etc.) will be refunded minus the original shipping cost. Re-shipping is available upon request at the buyer's expense.

8. Contact Us

If you have any questions about your shipment, please contact us at:
📧 info@somerandautumn.store